In your work, sweating the details matters. The muse this month is to encourage you to continually focus on the details in your work. For an example, we are discussing our work coordinating implementation of new Internet services in a new facility into which we will be moving next month.

One part of the selection process for a new facility was the high speed and scalability of the Internet services available in the buildings we considered. Being that many of the training programs we host connect to an off site server, the need for significant bandwidth for the learners is high

The leasing agent said that there was fiber wired into the building. It was noted on the information we were given. After signing the lease and working on details for moving into the new location, one of which was to research and select two Internet providers (we have one for back up), we were told that the fiber in the building was only for use by the major tenant in the building.

In taking this back to the leasing agent, he was surprised about this. In the many years that he has been marketing this building, he was not aware of this. His lack of attention to detail was evident.

I took this up with the building manager and the landlord. After discussions, we were able to work out an arrangement for a public location for fiber Internet connection into the building. One aspect of the arrangement is that the landlord charges carriers to allow their Internet services to be available to their tenants.

We assumed that when the leasing agent said that there is fiber in the building, that it meant that access by all tenants who subscribed to fiber Internet service (which is TWTelecom in this instance). He did not know any better. We assumed he was properly representing his product. This was not the case in this instance.